We can provide integrated help desk service such as network monitor or application support. TTNI is trying to deliver the best support and training in order to strength the relationship with customers and improve customer satisfaction. We provide customers alternatives in service so that they have the right to choose most appropriate one.

Global Application, Network Monitor Help Desk

Service Information

We provide support for the stable use of applications and networks that are used internationally.

Roles

1. Centralization of tough failure management (issues such as language, time difference, handling hours etc.)
2. Deal with localization that result from global expansion of each company.

Failure Resolution

1. Handle within delivery schedule (within 2 hours) (Application, Infrastructure, and Network)
2. Find put the reason (Until countermeasure is complete)

Service

1. PR/Information service
   • Failure information
   • Maintenance information
2. Normal maintenance
   • Normal monitoring (Application Job, Infrastructure, Network)
   • Check normal treatment of monthly business activity
3. Preventative maintenance and improvement activity
   • Recommendation for improvement (Instruction on operation, disclosure of FAQ, failure reduction activities etc.)

Structure

1. Organization
   • Professional group of IT help desk that composed of many nationalities such as Thais and Japanese
2. Scope
   • Provide support to many businesses in many countries (mainly in Asia pacific Region)
3. Support time
   • 24 hours 365 days (Handle according to users’ working hours)*For some Saturdays and Sundays only telephone support is available
4. Support team
   • 3 shifts system

Help Desk for NW application in Asia and Oceania Region

Service Information

We provide support for the stable of network, support in case failure, and stable use of applications that are used in Thailand and countries in Asia and Oceania Region.

Roles

1. Enables centralized administration of many applications used in Thailand and countries in Asia and Oceania Region (Primary response of over 100 applications)
2. Enables centralized administration of applications used in suppliers or sales outlet (Primary response)
3. Monitoring of WAN/LAN used in suppliers or sales outlet (Primary and secondary response)

Failure Resolution

1. From failure occurrence to PR (Not over 30minutes) (Application, Infrastructure, Network)
2. Find put the reason (Until countermeasure is complete)

Support Service

1. PR function/Information service
   • Failure information
   • Maintenance information
2. Normal maintenance
   • Normal monitoring (Application Job, Infrastructure, Network)
   • Check normal treatment of monthly business activity
3. Preventative maintenance and improvement activity
   • Recommendation for improvement (Instruction on operation, disclosure of FAQ, failure reduction activities etc.)

Structure

1. Organization
   • Professional group of IT help desk that composed of many nationalities such as Thais and Japanese
2. Scope
   • Provide support in Asia pacific Region
3. Support time
   • 24 hours 365 days (Handle according to users’ working hours)* For some Saturdays and Sundays only telephone support is available
4. Support team
   • 3 shifts system

NW Help Desk based in Thailand

Service Information

We provide support in case of failure to make sure stable use of networks used in Thailand.

Roles

1. Monitoring of WAN/LAN used in big companies
2. Stable and efficient operation of high availability network

Support Service

1. PR function/Information service
   • Failure information
   • Maintenance information
2. Normal maintenance
   • Normal monitoring (Network)
   • Preventative maintenance (Network)
3. Failure response
   • Investigate the reason and respond to the failure (Including on-site service)
4. Preventative maintenance and improvement activity
   • Recommendation for improvement (Recommendation of countermeasures)

Structure

1. Organization
   • Consists of a call center and back ground engineers
2. Scope
   • Provide support to businesses, suppliers, factories etc.
3. Support hours
   • 24 hours 365 days (Handle according to users’ working hours)* For some Saturdays and Sundays only telephone support is available
4. Support team
   • 3 shifts system

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• Asia and Oceania Region
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