LAN, WAN, internet and E-mail became essential for business activities. At the same time, IT environment around us are becoming more and more complex. TTNI will provide customers’ information assets by providing operation and maintenance service package.
3 Recommend Operation and Maintenance Service Packages
TTNI have 3 packages to recommend that can satisfy various customer needs.
We will make recommendation on the most suitable package according to each customer’s circumstances.
We can also provide 24 hour support service (Support via phone call or residence support) as an option.
Gold Package Administrative report
Gold Package, which is our topmost package, is for large scale customers with 150 or more PCs. With this package, we will provide full scale support including monthly meeting with customers.
| PC | >150 |
|---|---|
| Router | 3 |
| Switch | >10 |
| Firewall | 1 |
| Server | 5 |
- Connection check
- Real time monitoring
- Capacity check
- CPU/Memory/Hard disk/Server
- Administrative report
- Help desk record summary
- Failure tendency and countermeasure
- Proposal of preventive measures
- Monthly meeting
- Preventative maintenance (Once a year)
- Support service
- Remote support
- Resident support
Silver Package
Silver Package is our highly recommended basic package for medium-sized customers.
| PC | 50<X<150 |
|---|---|
| Router | 2 |
| Switch | 5<X<10 |
| Firewall | 1 |
| Server | 4 |
- Connection check
- Real time monitoring
- Capacity check
- CPU/Memory/Hard disk/Server
- Administrative report
- Help desk record summary
- Failure tendency and countermeasure
- Proposal of preventive measures
- Preventative maintenance (Once a year)
- Support service
- Remote support
- Resident support
Bronze Package
Bronze Package is a package medium-sized customers with about 100 PCs. This is a affordable package that helps to reduce administrative costs.
| PC | X<50 |
|---|---|
| Router | 1 |
| Switch | 2<X<4 |
| Firewall | 1 |
| Server | 2 |
- Administrative report
- Help desk record summary
- support service
- Remote support
Contents of service (Summary)
| Gold | Silver | Bronze | |
|---|---|---|---|
| Connection check | |||
| Real time monitoring | ○ | ||
| Monitor check (daily) | ○ | ||
| Capacity check | |||
| CPU/Memory/HDD | ○ | ○ | |
| Traffic volume | ○ | ○ | |
| Service validity | ○ | ○ | |
| Failure management | ○ | ○ | ○ |
| Monthly report | |||
| Help desk record summary | ○ | ○ | ○ |
| Failure tendency and countermeasure | ○ | ||
| Proposal of preventive measures | ○ | ○ | |
| Monthly meeting | ○ | ||
| Preventative maintenance (Once a year) | ○ | ○ | |
